hbajer Privacy Policy

This Privacy Policy ("Policy") describes how hbajer ("the Platform", "we", "us", "our"), operating at hbajer.pro, collects, processes, stores, and protects the personal data of individuals ("you", "the Member") who register for or use our online sports betting and casino services. This Policy forms an integral part of the hbajer Terms & Conditions and should be read alongside them.

hbajer is committed to handling your personal information with care, transparency, and respect. We collect only the data we genuinely need to provide our services, verify your identity, process your transactions, and comply with our legal and responsible gambling obligations. We do not sell your personal data to third parties for marketing purposes.

Our Privacy Commitments

1. Personal Data We Collect

hbajer collects personal data through several channels: directly from you when you register or update your account, automatically as you use our platform, and from third-party payment processors when you make deposits or withdrawals. The categories of data we collect are set out below.

2. How We Use Your Personal Data

hbajer uses the personal data we collect only for legitimate, clearly defined purposes. The table below summarises our primary data processing activities and the legal basis for each.

hbajer will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or unless required to do so by applicable law.

3. Sharing Your Personal Data

hbajer does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment Processors: We share transaction data with approved payment service providers — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered Bangladeshi banks — solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Game Providers: When you play a casino game or slot title, limited technical data (such as a session token and bet amount) is transmitted to the relevant game studio (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi) to enable gameplay. We do not share your identity documents or contact details with game providers.
• Identity Verification Services: Where we use a third-party KYC (Know Your Customer) service provider to assist with identity verification, your verification documents are shared with that provider under a strict data processing agreement.
• Fraud Prevention & Security Partners: We may share technical and transaction data with fraud detection and cybersecurity service providers to protect the integrity of our platform and our members.
• Legal & Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where we are required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud or illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of hbajer's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

4. Cookies & Tracking Technologies

hbajer uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience on our platform. A cookie is a small text file placed on your device when you visit our site. Cookies do not grant us access to your device or to any personal data beyond what you choose to share with us.

You can manage or disable cookies through your browser's privacy settings at any time. Please note that disabling essential cookies will prevent you from logging in or using core platform features. hbajer does not use cookies to track your activity on third-party websites outside of our own platform.

5. Data Retention

hbajer retains your personal data for as long as your account is active and for a reasonable period thereafter, in order to fulfil our legal, regulatory, and contractual obligations. The following general retention principles apply:

• Account registration data and identity verification documents are retained for a minimum of five (5) years following account closure, in compliance with anti-money-laundering and responsible gambling record-keeping requirements.
• Transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for up to three (3) years from the date of the last interaction, unless they relate to a formal complaint or dispute, in which case they are retained until the matter is fully resolved.
• Technical and device data collected for security and fraud prevention purposes is retained for up to two (2) years from the date of collection.
• Marketing consent records are retained for as long as you remain opted in, and for one (1) year following any opt-out, to evidence your preference history.

Once the applicable retention period has expired, hbajer will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where full deletion is not immediately technically practicable, we will isolate the data from further processing until deletion is complete.

6. Your Data Rights

As a member of hbajer, you have a number of rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verifiable requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data hbajer holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request that hbajer delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we investigate a dispute about its accuracy.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to hbajer processing your personal data where the legal basis for that processing is our legitimate interest, including objecting to direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

7. Data Security

hbajer implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the hbajer platform.
• Encrypted storage of sensitive data, including passwords (stored as salted cryptographic hashes — never in plain text) and financial records.
• Strict access controls ensuring that only authorised hbajer personnel with a legitimate business need can access member personal data.
• Regular security assessments and penetration testing of our platform infrastructure.
• Secure, access-controlled data centres with physical security controls for servers on which member data is stored.
• Multi-factor authentication requirements for internal staff accessing systems that hold member personal data.

While hbajer takes data security seriously and maintains robust safeguards, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a personal data breach that poses a risk to your rights, hbajer will notify affected members promptly and take all reasonable steps to contain and remediate the incident.

8. Minors & Age Restriction

hbajer is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years old, you must not use hbajer or provide us with any personal data.

9. Marketing & Promotional Communications

With your consent, hbajer may send you promotional communications about new games, cricket betting markets, BPL and IPL special offers, seasonal promotions (including Eid, Pohela Boishakh, and Victory Day specials), and other hbajer features via email or SMS. We will only send marketing communications where you have opted in to receive them.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe" or by updating your communication preferences in your account settings. Opting out of marketing does not affect your receipt of transactional or account-related communications (such as deposit confirmations, withdrawal notifications, or security alerts), which are sent as part of our service to you.

10. Changes to This Privacy Policy

hbajer reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will publish the revised Policy on this page with an updated effective date. Where the changes are significant, we may also notify you directly via email or an in-platform notification.

Your continued use of hbajer following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or hbajer's handling of your personal data, please contact our dedicated privacy support team. We take all privacy-related enquiries seriously and will respond as promptly as possible, typically within a few business hours during standard operating times (Bangladesh Standard Time, UTC+6).